Pattern Shipping & Return Policy
We currently ship to the contiguous 48 states. We do not ship to Alaska, Hawaii or P.O. boxes. We are working on expanding these options. If you’re part of our email list, we’ll be sure to let you know as soon as it’s available.
While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship. Due to extra safety precautions at our warehouse, the processing time for orders is typically 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
We have a 30-day, no-questions-asked return policy. To start a return, please send a note to firstname.lastname@example.org.
Open Spaces will supply a pre-paid, pre-addressed postage label.
If an item is returned due to defect or through any fault of Open Spaces, we will refund your purchase price in full.
It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.
What happens if my products arrived damaged?
We are so sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Send us a note to email@example.com and we’ll follow up right away to help you get a replacement.
I bought a bundle. Can I return just one of the items?
We’re sorry, but our bundles are specially priced based on the product set, meaning there is no price for each individual item in the bundle. If you need any help finding a way to use a specific item, please reach out to our customer support team at firstname.lastname@example.org.